Problem with cut scenes

WihteSparrowWihteSparrow Posts: 525
edited February 2013 in Torchlight II Support
Hey guys. The entire game is playing fantastically...I have only run into one issue and that is the cut scene animations. Everything is being played (animation wise) very slowly and the sound is skipping. It plays approximately half a second of sound and then pauses for about a half a second so it "sounds" something along the lines of "Ben....eath....tor....chlight...." for the opening cinematic. I assume it's some kind of hardware conflict. Any ideas what it could be and or how to fix it? This exact same thing happened when I played the Beta as well. I would love for the 2nd act's cut scene to be played normally!! :D

Comments

  • HomicideHomicide Posts: 1,071
    Same here , sound stuttering badly on start up cine.
    ...but when we stop acting civil and start calling people names, we're no longer interacting in the spirit of Runic Games.

    Zepheyr ~ 2012
  • Same problem. Is slightly better on replay of the cinematic, but sound still stutters. System specs:


    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: p7-1003w
    BIOS: BIOS Date: 06/29/11 18:39:46 Ver: 6.08
    Processor: AMD Athlon(tm) II X4 650 Processor (4 CPUs), ~3.2GHz
    Memory: 8192MB RAM
    Available OS Memory: 7936MB RAM
    Page File: 1951MB used, 13917MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
  • JordanJordan Posts: 120
    I've only encountered the initial cut scene so far and I had sound stuttering issues too.
  • Bumping to double check for a possible fix. :) Game still playing great other than this!! :D
  • GraeystoneGraeystone Posts: 1,545
    I encountered the same annoying problem during beta. What is really troubling is that they are BIK files which just about every game that has movies/cut scenes uses. This is the first time in years that I've had a problem with them. Unfortunately Runic did not personally do the game's cinemas and outsourced it to another company.
  • Same problem here, severe sound stuttering at the initial cut scene. Haven't played long enough for any other cut scenes.

    Using Steam.

    System Information
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
    Language: Swedish (Regional Setting: Swedish)
    System Manufacturer: ASUSTeK Computer Inc.
    System Model: G73Jh
    BIOS: BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10
    Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 3948MB RAM
    Page File: 4110MB used, 3785MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: ATI Mobility Radeon HD 5800 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x68A0)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68A0&SUBSYS_1C021043&REV_00
    Display Memory: 2732 MB
    Dedicated Memory: 1014 MB
    Shared Memory: 1718 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD01DD
    Native Mode: 1600 x 900(p) (60.080Hz)
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1140 (English)
    Driver Version: 8.982.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/28/2012 04:13:56, 1100288 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2BE0-11CF-8777-083CBEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x68A0
    SubSys ID: 0x1C021043
    Revision ID: 0x0000
    Driver Strong Name: oem47.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan:8.982.0.0:pci\ven_1002&dev_68a0
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431373&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6482 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 10/18/2011 20:53:14, 2957544 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
  • LobunoLobuno Posts: 12
    edited September 2012
    I have exactly the same problem.... BUT

    I played the intro video (intro.bik) from the movies folder directly (with the windows explorer using bink video player) and it plays flawlessly.....

    You can also play the other (in-game hidden) videos if you wish (ABSOLUTE SPOILER OF COURSE)
  • same problem here
  • Good to know I can watch the videos anytime out of game. Thanks for the information. I watched the intro on Youtube because of this problem.
  • Same here, everything except videos works fine.
  • Not really adding anything new, but just adding my name to the list. Glad at least to see I'm not the only one!
  • Adding my name to the list too.

    It'd be nice if the cutscenes got uploaded to youtube or something at the very least.
    h0mmA.jpg
  • travisbaldreetravisbaldree Posts: 1,665 ✭✭✭✭
    I'll be looking at this, but it probably won't squeak into the first patch-
  • HomicideHomicide Posts: 1,071
    I'll be looking at this, but it probably won't squeak into the first patch-


    Awsome, i did do as suggested and verified that there was no Windows Update at the time , or since. It still happens.
    ...but when we stop acting civil and start calling people names, we're no longer interacting in the spirit of Runic Games.

    Zepheyr ~ 2012
  • try turning down shadows and see if that helps. That is what did it to me in the beta.
  • HomicideHomicide Posts: 1,071
    try turning down shadows and see if that helps. That is what did it to me in the beta.


    Thats an odd fix given the cinematics in question. I will indeed try it though, thanks.
    ...but when we stop acting civil and start calling people names, we're no longer interacting in the spirit of Runic Games.

    Zepheyr ~ 2012
  • I have the same problem as well with the intro video.During the beta period this problem did not exist however.

    OS : Win XP SP3
    RAM: 3gb ddr2
    GFX Card: ATI 4550 HD
  • JordanJordan Posts: 120
    Well I've encountered a few more cutscenes however they played fine, just the intro cinematic was stuttering for me so far.
  • They're all pretty much unwatchable for me.

    I think that we all just need better computers.
    h0mmA.jpg
  • HomicideHomicide Posts: 1,071
    Deakul wrote:
    They're all pretty much unwatchable for me.

    I think that we all just need better computers.


    Well, i as well have had no change with the cinas, still all choppy. As for as needing a new computer, this game is designed to run on pretty bottom of the barrel gear. That said, even on lowly of settings (Steam user here) its just not peforming as it should IMO. I just finished playing MP3, which calls on a hella lot higher specs than this game, with no problems. O.o
    ...but when we stop acting civil and start calling people names, we're no longer interacting in the spirit of Runic Games.

    Zepheyr ~ 2012
  • try turning down shadows and see if that helps. That is what did it to me in the beta.
    This. I turned off shadows and now the cinematics work fine for me.
  • DalmonDalmon Posts: 122
    I have this very same problem with every cinematic. I tried to turn off shadows and it didn't do anything. With luck this will be fixed up. GREAT game aside from this little hiccup!
  • Dalmon wrote:
    I have this very same problem with every cinematic. I tried to turn off shadows and it didn't do anything. With luck this will be fixed up. GREAT game aside from this little hiccup!

    In addition to turning off shadows I had to turn off bloom to make this work. It's weird, since I can flawlessly playback the cutscenes with bink player while Torchlight II runs in the background, be it fullscreen or windowed. Probably rendering the mouse cursor in front of the cutscene requires too many resources :?
  • turning off shadows and bloom DID NOT FIX this issue. I still need some kind of solution for this?!
This discussion has been closed.