Possible gamebreaking glitch? (Ps4)

As you can see in my screenshot, next to my character there is a button that should be accessible, as per attached YouTube playtrough of some guy? (07:03)

Anyone had similar issue by any chance?

https://imgur.com/a/YZVcW

https://youtu.be/9APbz6inH3M

I have done exactly the same things as This guy before I have approached a button?

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