Torchlight 2 Does Not Save My Games

I have been trying to play torchlight 2 on my new laptop.

I have been having problems with torchlight 2 saving my progress.
I will create a character, play for x amount of time, quit to main menu, to see that the character is not saved.

It seems that the save file just does not exist.
The game is on steam, and saves to "Documents/My Games/runic games/torchlight 2/modsave/xxIDxxx/

My previous saves are here, and have "Name of Character_(xxxxxxx).svb" format. However, it seems my new characters are being saved as "save.tmp" files, as the date and time of the creation of this file is that of when my new character was saved.

I have tried reinstalling the game, desyncing steam cloud file saving, running the game.exe as administrator, and renaming the save.tmp file to save.svb with no success.

I really love this game, and want to test it out on my new laptop, so any help in resolving this issue (from what I have read I am not the only one having this issue) would be much appreciated.

Thanks

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