Game lost?

Community support forum for the Torchlight single-player game.

Game lost?

Postby Al3s » Sat Apr 28, 2012 10:52 am

First of all sorry for my english :oops:
I bought the digital download of Torchlight on the 7th of november of 2009 paying with Paypal and i must confess i didnt played it much. A few days ago i saw a video of the upcoming Torchlight 2 and i liked it so i though about giving another shot at the first one. The thing is that i dont find the email with the key code (to be fair i dont even remember if it was a key or a download link, like in some other games i bought online). I dont know, its possible to resend me the mail with the code? The only proof i think i could give is a screenshot of the details of the payment in the Paypal web site.

Thanks in advance.
User avatar
Al3s
 
Posts: 2
Joined: Sat Apr 28, 2012 10:32 am

Re: Game lost?

Postby sykopat » Sat Apr 28, 2012 2:46 pm

If you purchased the game directly from the site there was an installer to download and you got an email with a key that you used to activate the game. This key could later be added to Steam even if you did not originally buy it there.

Now over to the good news:

If you are interested in Torchlight II, pre-ordering it on Steam will also give you Torchlight 1 for free to play immediately. :)

Have fun!
User avatar
sykopat
 
Posts: 76
Joined: Wed Sep 02, 2009 2:26 pm
Location: Norway

Re: Game lost?

Postby BrianW » Sat Apr 28, 2012 4:00 pm

Al3s wrote:I dont know, its possible to resend me the mail with the code?


Hi, Al3s. We should be able to lookup your key if you purchased Torchlight from us. Can you send an email including your PayPal invoice ID to support@runicgames.com? Thanks! :)
Image
Runic Games Community Manager :: Mr. Nice Guy

Need help? Send a PM or contact customer support. You can also check our knowledgebase for solutions to common issues.
User avatar
BrianW
Runic Staff
 
Posts: 1759
Joined: Tue Jun 01, 2010 10:07 am
Location: Earth, United Federation of Planets

Re: Game lost?

Postby Al3s » Sun Apr 29, 2012 10:36 pm

BrianW wrote:
Al3s wrote:I dont know, its possible to resend me the mail with the code?


Hi, Al3s. We should be able to lookup your key if you purchased Torchlight from us. Can you send an email including your PayPal invoice ID to support@runicgames.com? Thanks! :)


Paypal invoice ID sent.

Thanks and sorry for the inconvenienze :)
User avatar
Al3s
 
Posts: 2
Joined: Sat Apr 28, 2012 10:32 am


Return to Torchlight Win/Mac/Linux Support

Who is online

Users browsing this forum: No registered users and 2 guests