Torchlight 2 simply won't launch.

Community support forum for Torchlight II.

Re: Torchlight 2 simply won't launch.

Postby Bugit » Sun Sep 23, 2012 11:04 pm

i generally install games into program files; always works and it currently works on my windows7 desktop. does not work on my windowsXP laptop however. i have tried all of the above to no avail. (want to be able to tote the beastly game around and play)
Bugging people since that-one-time-with-that-wack-stuff-that-was-like-totally-crazy-and-stuff.
yeah, that ^
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Re: Torchlight 2 simply won't launch.

Postby niggalbert » Sun Sep 23, 2012 11:09 pm

I have the same problem here, no response after I click play.
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Re: Torchlight 2 simply won't launch.

Postby moviebuff12 » Mon Sep 24, 2012 11:31 am

Cant launch the game either was able to yesterday but now nothing happens when I try launching from either the exe or launcher. Tried installing to different location also moving to username location and still nothing. Got to play the game for 1 hr yesterday and at 20.00 thought it was a great deal but not so much anymore if I cant play it again because its broken.
Wonder if any of the devs are aware of this problem anyone find any new fixs to this issue?

Seems odd that one day its working and havent changed anything in the computer and the next day after a patch it is no longer working?
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Re: Torchlight 2 simply won't launch.

Postby Boratol » Tue Sep 25, 2012 8:14 am

Marsh wrote:Starting to think this is an issue with our DRM. We are going to try a few things and I'll be getting back to everybody hopefully soon.


Don't mean to bug you guys but, anything new about this issue? ... I'm wondering if this thread is being forgotten under the rubble :)
I really am looking forward to be playing this game :cry:

In the mean time I would like to add two (2) other computers to the list, on witch the games won't install properly nor run, both are:

XP32 (SP3)
P4 Duo Core 2
nVidia Video one with GTS-550 (1Gb GDDR5)
RAM 2Gb
Asus Main Boards
Latest drivers + windows update
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Re: Torchlight 2 simply won't launch.

Postby JohnCourage » Wed Sep 26, 2012 10:08 am

As above, it'd be great to know if there's been any progress with this one. I got a heroic effort to deploy an attempted fix from Marsh, but that didn't work out in the end.

Then, from looking at it, there's something like three people in total with this issue... Odd.
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Re: Torchlight 2 simply won't launch.

Postby Boratol » Wed Sep 26, 2012 10:18 am

I got a heroic effort to deploy an attempted fix from Marsh, but that didn't work out in the end.

@JohnCourage: Would you mind letting me know what you did try? ... I would like to give it go too ... if it's not confidential of course :)

And I doubt it a lot that there is only 3 people with this I already know 4 who have this problem, aside of me and you :P
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Re: Torchlight 2 simply won't launch.

Postby Bugit » Wed Sep 26, 2012 6:23 pm

in search of resolution to problem.
Bugging people since that-one-time-with-that-wack-stuff-that-was-like-totally-crazy-and-stuff.
yeah, that ^
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Re: Torchlight 2 simply won't launch.

Postby zzyzxdiem » Thu Sep 27, 2012 8:11 pm

I believe I am having the same issue, although it may just be a similar one as some details were not present in other's recountings. I have tried 3 times (unsuccessfully) to download and install the game.

XP32 SP3
Intel Dual Core 6600 @2.4
3GB RAM

Each time, it has downloaded fine, then it downloads a patch. When it goes to apply the patch, the launcher freezes with about 100MB left. I can close the launcher, re-open it, and it will complete everything and give me the option to play. I click play, and it definitely is trying to start something... 5-8 seconds later It pops up with "Torchlight2.exe has encountered a problem and needs to close." I can click there to see the data in the error report:
AppName: torchlight2.exe AppVer: 1.11.2.3 ModName: kernel32.dll
ModVer: 5.1.2600.5781 Offset: 00012afb

Would really like to play the game, been almost a week since Marsh said he was looking into it. Any follow up or help would be appreciated.
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Re: Torchlight 2 simply won't launch.

Postby brindog » Fri Sep 28, 2012 2:00 am

Exact same problem. Download the stub installer, install this fine. Try and then launch Torchlight2. The Tl2.lancher process starts and then just stops. Getting the following in the event log;

Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: tl2.runic.launcher.exe
P2: 3.2.1.35
P3: Torchlight II
P4: Torchlight II
P5: Solid State Networks
P6: 200
P7: -1
P8:
P9:
P10:

Attached files:
C:\Users\<username>\AppData\Local\Temp\{6f83c4ea-4066-427c-b9a2-c95b9c60e129}\appcompat.txt
C:\Users\<username>\AppData\Local\Temp\Tab4CD9.tmp

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: ebe122da-0950-11e2-8f50-cc52af83f2da
Report Status: 0
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Re: Torchlight 2 simply won't launch.

Postby Boratol » Fri Sep 28, 2012 9:43 am

Anyone is still looking for a fix about this bug?

For what it's worth, maybe this can help the devs nail that problem down, ('cause they might not have access to a computer with XP installed on it) :shock:

I was so bored of waiting last night, that I tried installing the game on Linux via Wine 1.4. It did work the same as on XP, it failed in the exact same way at install time, it did not create the Runic Games subfolder in My Document ie.: Runic Games/Torchlight 2/ (and the 3 subfolders that it should contains - logs, save and screenshots) that and a bunch of registry entries were missing too! :oops:

I hope you guys find a fix, I've chew so much on my keyboard the past week that I soon won't have any keyboard left! lol
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Re: Torchlight 2 simply won't launch.

Postby Face » Fri Sep 28, 2012 9:23 pm

XP SP3 admin user account with Runic TL2 version. Im having a similiar problem where if the game has crashed for whatever reason while it is running, somehow it would produce the same "silent startup crash" every time i try to restart it. I tried many different ways to fix the problem(rebooting, removing game save data and settings, removing tl2launcher cache etc.) but in the end i had to resort to reinstalling to fix the problem and nothing would work. I think i found a possible solution or at least the steps i took to finally make the game run again and create the required "*\My Documents\My Games\Torchlight 2" directories. The steps i produced to make it work:

1. run installer, accept license
2. select custom, click next
3. select install just for me, click next
4. destination folder -> click browse... -> C:\Games\Runic Games\Torchlight 2\ (from my last previous install)
I manually clicked on the last folder in the browse window(Torchlight 2) then click ok
4. allow creation of shortcuts, click install
5. wait until install is finish
6. uncheck run Torchlight 2 and exit installer

Afterwards the folders were finally created and instead of running tl2launcher, i directly executed Torchlight2.exe and it worked.
Patched and restored my backup saves and settings without any further issues so far. I think there is a bug in the launcher
and drm registry when selecting where to install or reading the correct game data directories?. I can't 100% confirm this
works but thats how i got my version working again. Now to explain why the game refuses to run after a hard crash i have no clue on that.
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Re: Torchlight 2 simply won't launch.

Postby dylantem » Sat Sep 29, 2012 12:20 pm

I was having this same issue (the weird part is sometimes it would work - but usually it wouldn't). I copied the Public/Games/Runic Games folder into Users/MYNAME and it worked again. Thanks for the help!
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Re: Torchlight 2 simply won't launch.

Postby Immortallis » Sat Sep 29, 2012 9:39 pm

Having similar issues on my Windows 7 64-bit system (Intel Core i5). The demo link install would not work, nor the stub link, so I used the full game download link to install. It installed successfully but the launcher (tl2.runic.launcher.exe) does not work - there are no errors, it just seems to run in the background for 20-30sec then dies. I am however able to run the Torchlight2.exe fine but stuck in version 1.9.2.1 as this bypasses the patcher.

I purchased a second copy from Runic and it installed and patched okay from the demo link on my older Windows XP system. The whole point being to run LAN multiplayer games, but now we can't as the versions are different.

Have tried uninstalling and re-installing under my user name folder, running launcher as admin, running launcher under various compatibility modes, turning off firewall, rebooting, disconnecting internet as suggested above, etc.

Great game, but would love to find a way to patch it so we can play multiplayer!!
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Re: Torchlight 2 simply won't launch.

Postby Celebithil » Sun Sep 30, 2012 4:17 am

Some people seem to show different issues, but I come up with what seems to be what happens to the OP:
Installing Torchlight seems to work fine (no error messages), but does not create a directory in the "My Games" directory. The Torchlight launcher app works fine as well, but Torchlight itself (launched either from the launcher or by directly executing Torchlight 2.exe) won't run.

My machine is a late 2006 model Macbook Pro, running XP through bootcamp. I have XP only for some games, which means I have not run XP a lot (I did do all the updates before installing Torchlight) and do not have a lot of spare room on my HD (But 2.8GB should suffice for the install).

Looking at the process monitor suggested above reveals the following:
At some point Torchlight looks at a lot of Time Zone registry keys (?!)

Then I get

1:40:51.3004185 PM Torchlight2.exe 2120 RegEnumKey HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones NO MORE ENTRIES Index: 104, Length: 568
1:40:51.3005163 PM Torchlight2.exe 2120 RegCloseKey HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones SUCCESS
1:40:51.3005389 PM Torchlight2.exe 2120 RegCloseKey HKCU\Software\Microsoft\Windows NT\CurrentVersion\Time Zones SUCCESS
1:40:51.3068383 PM Torchlight2.exe 2120 CreateFile C:\WINDOWS\system32\MSCTF.dll SUCCESS Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
1:40:51.3069649 PM Torchlight2.exe 2120 QueryBasicInformationFile C:\WINDOWS\system32\MSCTF.dll SUCCESS CreationTime: 14/4/2008 2:00:00 PM, LastAccessTime: 30/9/2012 1:00:00 AM, LastWriteTime: 14/4/2008 2:00:00 PM, ChangeTime: 1/1/1601 2:00:00 AM, FileAttributes: A
1:40:51.3070738 PM Torchlight2.exe 2120 CloseFile C:\WINDOWS\system32\MSCTF.dll SUCCESS
1:40:51.3073984 PM Torchlight2.exe 2120 CreateFile C:\WINDOWS\system32\MSCTF.dll SUCCESS Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
1:40:51.3075113 PM Torchlight2.exe 2120 QueryBasicInformationFile C:\WINDOWS\system32\MSCTF.dll SUCCESS CreationTime: 14/4/2008 2:00:00 PM, LastAccessTime: 30/9/2012 1:00:00 AM, LastWriteTime: 14/4/2008 2:00:00 PM, ChangeTime: 1/1/1601 2:00:00 AM, FileAttributes: A
1:40:51.3078225 PM Torchlight2.exe 2120 CloseFile C:\WINDOWS\system32\MSCTF.dll SUCCESS
1:40:51.3079748 PM Torchlight2.exe 2120 Thread Exit SUCCESS Thread ID: 800, User Time: 0.0000000, Kernel Time: 0.0000000
1:40:51.3091866 PM Torchlight2.exe 2120 Thread Exit SUCCESS Thread ID: 2812, User Time: 0.0000000, Kernel Time: 0.0000000
1:40:51.3096261 PM Torchlight2.exe 2120 Thread Exit SUCCESS Thread ID: 2900, User Time: 0.0000000, Kernel Time: 0.0000000
1:40:51.3182344 PM Torchlight2.exe 2120 RegCloseKey HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32 SUCCESS
1:40:51.3184132 PM Torchlight2.exe 2120 CloseFile C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202 SUCCESS
1:40:51.3212960 PM Torchlight2.exe 2120 CloseFile C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202 SUCCESS
1:40:51.3214181 PM Torchlight2.exe 2120 RegCloseKey HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_PROTOCOL_LOCKDOWN SUCCESS
1:40:51.3234195 PM Torchlight2.exe 2120 RegOpenKey HKLM\Software\Microsoft\Windows NT\CurrentVersion\GRE_Initialize SUCCESS Desired Access: Read
1:40:51.3234505 PM Torchlight2.exe 2120 RegQueryValue HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize\DisableMetaFiles NAME NOT FOUND Length: 20
1:40:51.3234762 PM Torchlight2.exe 2120 RegCloseKey HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize SUCCESS
1:40:51.3235415 PM Torchlight2.exe 2120 Thread Exit SUCCESS Thread ID: 1416, User Time: 0.4531250, Kernel Time: 0.9062500
1:40:51.4177029 PM Torchlight2.exe 2120 Process Exit SUCCESS Exit Status: -1, User Time: 0.4687500 seconds, Kernel Time: 0.8125000 seconds, Private Bytes: 133,738,496, Peak Private Bytes: 135,667,712, Working Set: 24,551,424, Peak Working Set: 24,842,240
1:40:51.4177904 PM Torchlight2.exe 2120 CloseFile C:\Documents and Settings\USERNAME\My Documents\My Games\Runic Games\Torchlight 2 SUCCESS
1:40:51.4179019 PM Torchlight2.exe 2120 CloseFile C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202 SUCCESS

Note the time jump before the 3 last entries. In this time explorer.exe was doing stuff, which seems unrelated (and did not show in a repeat experiment). Right before Torchlight2.exe comes back, winlogon.exe does a bit as well (this is repeated the second time, though during the last Torchlight entries ).

1:40:51.4171987 PM winlogon.exe 876 RegOpenKey HKCU SUCCESS Desired Access: Read
1:40:51.4172311 PM winlogon.exe 876 RegOpenKey HKCU\AppEvents\Schemes\Apps\.Default\Close\.Current SUCCESS Desired Access: Read
1:40:51.4172635 PM winlogon.exe 876 RegQueryValue HKCU\AppEvents\Schemes\Apps\.Default\Close\.Current\(Default) SUCCESS Type: REG_SZ, Length: 2, Data:
1:40:51.4173001 PM winlogon.exe 876 RegCloseKey HKCU\AppEvents\Schemes\Apps\.Default\Close\.Current SUCCESS
1:40:51.4173219 PM winlogon.exe 876 RegCloseKey HKCU SUCCESS
1:40:51.4173487 PM winlogon.exe 876 RegOpenKey HKCU SUCCESS Desired Access: Read
1:40:51.4173753 PM winlogon.exe 876 RegOpenKey HKCU\AppEvents\Schemes\Apps\.Default\Close\.Current\Active NAME NOT FOUND Desired Access: Read
1:40:51.4173968 PM winlogon.exe 876 RegQueryValue HKCU\(Default) NAME NOT FOUND Length: 536
1:40:51.4174239 PM winlogon.exe 876 RegCloseKey HKCU SUCCESS
1:40:51.4174345 PM winlogon.exe 876 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion SUCCESS Desired Access: Read
1:40:51.4174638 PM winlogon.exe 876 RegOpenKey HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Software\Microsoft\Windows\CurrentVersion NAME NOT FOUND Desired Access: Read
1:40:51.4174873 PM winlogon.exe 876 RegQueryValue HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\MediaPath SUCCESS Type: REG_SZ, Length: 34, Data: C:\WINDOWS\Media
1:40:51.4175194 PM winlogon.exe 876 RegCloseKey HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion SUCCESS

No clue what is going on here.

PS Changed my real username to USERNAME to maintain a bit of RL anonimity.
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Re: Torchlight 2 simply won't launch.

Postby elee1997 » Mon Oct 01, 2012 10:03 am

The same thing happens to me. I have 3 computers, all of which have Windows XP SP3. They all run Torchlight 1 just fine. On each of them, when I launch Torchlight 2, under Task Manager, torchlight2.exe runs for a few seconds, then it disappears. On one computer, I did a clean install of Windows XP, and that didn't help. On another computer, I installed Windows 7 alongside Windows XP, and Torchlight 2 ran fine under Windows 7 but not XP. If Runic wants any system info from my computers, I'll provide it. I would really like to run it under XP.
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Re: Torchlight 2 simply won't launch.

Postby elee1997 » Mon Oct 01, 2012 10:04 am

The same thing happens to me. I have 3 computers, all of which have Windows XP SP3. They all run Torchlight 1 just fine. On each of them, when I launch Torchlight 2, under Task Manager, torchlight2.exe runs for a few seconds, then it disappears. On one computer, I did a clean install of Windows XP, and that didn't help. On another computer, I installed Windows 7 alongside Windows XP, and Torchlight 2 ran fine under Windows 7 but not XP. If Runic wants any system info from my computers, I'll provide it. I would really like to run it under XP. I tried everything on this post and it made no difference.
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Re: Torchlight 2 simply won't launch.

Postby Face » Mon Oct 01, 2012 10:49 pm

I think i found the actual cause of this issue. Its a file access time issue. I had a problem with my system clock not being set correctly so i manually reset and tried to load the game and it failed. my save files in "My Documents\My Games\Runic Games\Torchlight 2" had a last modified date of 10/2/2012 6:28am but my actual system clock time was 2:28am. I set my system clock ahead of 6:28 am and the game loaded without issues. Anytime the time is in the past of the last file access time of the save files will cause it to fail somehow. I hope this will be fixed now as this is a major bug. Can anyone else confirm this works?
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Re: Torchlight 2 simply won't launch.

Postby arfaboulius2 » Mon Oct 01, 2012 11:00 pm

moviebuff12 wrote:Cant launch the game either was able to yesterday but now nothing happens when I try launching from either the exe or launcher. Tried installing to different location also moving to username location and still nothing. Got to play the game for 1 hr yesterday and at 20.00 thought it was a great deal but not so much anymore if I cant play it again because its broken.
Wonder if any of the devs are aware of this problem anyone find any new fixs to this issue?

Seems odd that one day its working and havent changed anything in the computer and the next day after a patch it is no longer working?


Set your system date way in the future it worked for me.
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Re: Torchlight 2 simply won't launch.

Postby elee1997 » Tue Oct 02, 2012 7:36 am

Setting the system date ahead did not work for me. Torchlight2.exe ran for a few seconds and then disappeared, just as before. No screen ever came up. It never ran so it never created any files in "My Documents\My Games\Runic Games\Torchlight 2".
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Re: Torchlight 2 simply won't launch.

Postby mankyseemankydo » Tue Oct 02, 2012 12:54 pm

same symptoms here, standalone version, no logs, nothing simply even launches excepts for the updater.
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