BSOD - EVGA GTX 570 (1st post updated)

[Voidfox]

Turned off AA and still crashed like no other. Guess I can't do anything but wait for a fix.

I am sad.

Read up on voltage tuning for the card you have and see if you can safely tune your card's voltage to make it more stable with TL2.

[jpierson86]

Yup, voltage tuning or even underclocking your card may be the only solution. Worth trying just to troubleshoot and rule it out.

[Voidfox]

Well, another crash even with tweaking voltages. I'm seriously running out of options here - Torchlight 2 is the only game in my vast collection that crashes like this. Unless it's a coincidence and my video card is psychically dying, I'm not sure what else to do.

[Luitjens]

My driver crashes as well playing torchlight II, it seems to do it only when in fullscreen @ 1920x1080.. Anyways, when it starts to happen I can alt+tab and wait a few seconds and it will recover.

Only TL2 makes my nvidia card crash.

I play in windowed mode now, seems to work good

[atocep]

I did a reformat a couple of days ago and reinstalled Torchlight 2 today. I also installed some updated firmware from EVGA for my 570 since my 570 was a bit on the old side. The newer firmware unlocked the fan and increased the voltage from 1051 to 1063. Upon launching the game the card immediately failed. I then brought the voltage down a bit and was able to relaunch and get AA turned off. The card failed again after 25 minutes of gameplay.

From what I've seen in my testing, increasing voltage (even very, very slightly) makes the card more unstable with Torchlight 2. For other games I've had this problem in (SMITE, D3, the Dominion map in LoL) increasing voltage or bringing the GPU and Memory clock speeds down to stock speeds are a fix. For some reason T2 appears to be very sensitive to increased voltage on the card. I've had the most success with voltage in the mid to upper 900s and bringing the GPU clock to around 730. I've had 3 hour sessions with those settings, but I still haven't found anything that completely gets rid of the crashing.

[Tasslehoff]

I hope they do something about this...

At least a reply would be nice...

[Krazikarl]

As you've discovered, there is another thread on this:

viewtopic.php?f=54&t=34064&start=40

This problem also occurred for me in TL. It was never fixed.

Runic has stopped responding on this problem. They were aware of the problem in development but did not fix it. And they are blaming it entirely on nVidia, even though people are only encountering this problem on their products.

If you do the math, that means that a fix probably isn't going to be coming. They've decided that this is not their problem and they aren't going to fix it. This is what they did with TL1. If you are concerned, I'd just try and get your money back now.

I'd like to be constructive on this issue, but I've done everything I can on my end and Runic isn't responding, so I can't do anything about it either.

[FlamingPhoenix]

EDIT #2: Changed audio drivers - so far seems more stable, however, now crashes when I quit the game, causing white/green screen. Last crash I lost half my character.

Is there any way for you to turn down sound acceleration. There was a way in windows XP , I don't know how to do it in windows 7. But if changing your audio drivers helped.....

[Voidfox]

EDIT #2: Changed audio drivers - so far seems more stable, however, now crashes when I quit the game, causing white/green screen. Last crash I lost half my character.

Is there any way for you to turn down sound acceleration. There was a way in windows XP , I don't know how to do it in windows 7. But if changing your audio drivers helped.....

It didn't end up helping - the only solution that has worked without a crash yet has been to downlclock my video card when playing TL2 - as it's the only game that requires me to do so.

I set up a TL2 profile for my EVGA GTX 570 HD:
GPU CLOCK: 732 MHz
MEMORY CLOCK: 1900 MHz
VOLTAGE: Default

Zero crashes in countless hours of testing.

[Snewter]

Voidfox, I have the exact same issue you have described. I have also tried everything as have you to try and solve this; save the downclocking of the card. I have an EVGA 570 (HD SC) and getting the TDR/crash.

I will try underclocking the card...

I do believe this is an issue with the drivers... BL2 was fine for me.

=S=

[akrias]

Set up my card to the exact specs that Void specified. Game runs normally (for once).

Pretty good fix. Thanks Void.

[Snewter]

I also set the clock speed as per the non-SC card (same as Void's suggested speeds), and the TDRs have stopped.

Not a fix, but a workaround. Thanks for the effort in highlighting this issue Voidfox.

=S=

[Voidfox]

Glad it helped. It seems it's really the only factor as putting AA on while keeping the card downclocked also proved stable.

I hope a fix from Runic/nVidia is released.

[travisbaldree]

I've still got a request for help in to NVIdia. I ping them every day or so - no solution from them yet.

[Geosurface]

EDIT #2: Changed audio drivers - so far seems more stable, however, now crashes when I quit the game, causing white/green screen. Last crash I lost half my character.

Is there any way for you to turn down sound acceleration. There was a way in windows XP , I don't know how to do it in windows 7. But if changing your audio drivers helped.....

It didn't end up helping - the only solution that has worked without a crash yet has been to downlclock my video card when playing TL2 - as it's the only game that requires me to do so.

I set up a TL2 profile for my EVGA GTX 570 HD:
GPU CLOCK: 732 MHz
MEMORY CLOCK: 1900 MHz
VOLTAGE: Default

Zero crashes in countless hours of testing.

Thank you for figuring this out. It doesn't sit well with me to have to do this, but I'm glad there is at least something that can be done.

It'd be nice for it to just be fixed by Nvidia, Runic, or both, but you rock for providing at least some option. Thank you.

[stiles]

Having the same issues.

Thought the patch would fix but it didn't. Not willing to underclock my card. Haven't been able to play this game yet. Please help Runic.

[Voidfox]

@Geosurface: No problem, glad it helped!

@stiles: I felt the same way, still irks me that I need to downclock my card to have TL2 run stable - but at least I get to enjoy this amazing game while a fix is hopefully figured out by nVidia/Runic.

[kingwanabee]

I've still got a request for help in to NVIdia. I ping them every day or so - no solution from them yet.

Travis-

Any news on this? My game just crashed again...very frustrating. I don't know how to underclock my GTX 570, and don't really want to mess with it. I really like the game, but I'm putting it aside until there's some progress on this.

Thanks

[Neogalvatron]

Has there been any official word on this yet? I'm having the exact same problem (EVGA GTX 570 here).

[BrianW]

Nothing new to announce right now. The biggest problem, as I understand it, is that a lot of these cards are sold factory overclocked, which makes them a bit unstable. We're still investigating our options. Sorry to folks who are experiencing problems.